Contact Us

Use this page to contact TaleNova AI about account access, membership questions, payment review, digital content availability, privacy requests, or general business inquiries.

Contact channels

TaleNova Creative Technology Limited
Unit 1208, 12/F, K11 Atelier, 728 Kingu2019s Road, Quarry Bay, Hong Kong
Customer support: support@talenova.xyz
Billing support: billing@talenova.xyz
Privacy requests: privacy@talenova.xyz
Phone: +852 5703 8146

What to include in your email

• Account email address used on the website, if applicable.
• The page, title, plan, or transaction reference related to your request.
• A clear description of the issue and screenshots if they help us review it.
• For billing questions, include the payment date and amount but do not send full card numbers.

Response times

General support requests are normally answered within 1-2 business days. Billing or privacy requests may require additional verification before we can discuss account-specific information.